Customer Claims and Queries Policy

In compliance with current data protection regulations, Regulation (EU) 2016/769 of the European Parliament and Council of 27 April 2016 (GDPR), and the Organic Law on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD, 3/2018 of December 5), we inform you of the Personal Data Protection Policy regarding the processing of personal data provided by users of the Adam Foods Group company websites through the “Contact” forms, by telephone or postal mail.

PRIVACY AND PERSONAL DATA PROTECTION POLICY

Adam Foods Group undertakes to comply with current legislation on personal data protection.

Adam Foods Group guarantees that it will treat the personal data provided by users of this portal confidentially and that it applies appropriate physical, technical, and organizational security measures to protect your personal data.

You guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided and agree to keep it properly updated.

1. JOINT RESPONSIBILITY FOR THE PROCESSING OF YOUR PERSONAL DATA

For the purposes of Article 26 of the GDPR, joint controllers exist when two or more companies in the group jointly determine the purposes and means of processing.

To comply with the principle of transparency and the obligations of data controllers, especially regarding data subject rights, users are informed that the main implications of joint controllership are as follows:

  • The joint controllers have signed a joint controllership agreement that governs the collaboration between Adam Foods Group companies in activities involving the processing of personal data to fulfill the purpose set out in section 2 of this Privacy Policy.

  • The operations and activities related to the processing of personal data will have the same purposes, legal basis, and recipients for each of the joint controller companies.

  • All joint controller companies will grant the same rights to all data subjects regarding privacy and data protection.

  • A centralized contact point is established for exercising data subject rights, handling security breaches, and ensuring compliance with this Policy.

  • Any changes to the joint controllership regime or processing operations will require agreement among Adam Foods Group companies and will be notified to users insofar as it affects the processing of their personal data.

2. JOINT CONTROLLERS

For the purposes of this Personal Data Protection Policy, the data controllers are all legal entities listed in ANNEX I: Adam Foods Group Companies, acting as joint controllers for the purpose of managing queries and claims.

You can contact us using the following address: info@adamfoods.es indicating in the subject “Claims and Queries”.

3. PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

Adam Foods Group processes identifying data (name, ID, age, address, phone number, email address) and personal characteristics (age) provided by users through the “Contact” form, by phone, or by postal mail, for the purpose of managing and responding to user queries and claims.

The legal basis for processing your data is the explicit consent requested from you.

Your personal data will not be disclosed to any entity unless required to comply with a legal obligation applicable to the controllers. No international transfers of personal data are planned.

4. DATA RETENTION PERIOD

Your personal data will be retained as long as necessary to achieve the stated purpose and, where applicable, until you withdraw your consent or exercise your right to object or to have your data erased.

Once any of these conditions occur, Adam Foods Group will keep your data properly blocked for the time necessary to comply with legal or regulatory obligations, during the limitation periods provided by applicable legislation.

After the applicable retention period has elapsed, Adam Foods Group will delete the data unless it needs to be preserved for other legitimate purposes.

5. INTERNATIONAL TRANSFERS

Adam Foods Group does not foresee any international transfers of personal data. However, if such transfers become necessary in the future, appropriate safeguards will be adopted to comply with data protection regulations and ensure the security of your personal data.

6. DATA DISCLOSURE

Adam Foods Group will not disclose your data to third parties unless there is a legal obligation or authorization to do so.

Likewise, in order to provide services, Adam Foods Group uses service providers who may access your data and will act at all times on behalf of and under the instructions of Adam Foods Group. Under no circumstances will they use your data for their own purposes.

7. EXERCISING DATA PROTECTION RIGHTS

Data protection regulations grant you a number of rights regarding the processing of personal data, which can be summarized as follows:

  • Withdraw consent: You may withdraw your consent at any time, although this will not affect the legality of any processing based on your consent before it was withdrawn.

  • Access your data: The right to access and know whether we are processing your personal data, the right to access it, and to request information about how and why we are processing it and, where applicable, to request a copy.

  • Request correction or deletion: The right to correct personal data we are processing that you believe is inaccurate or to request deletion when it is no longer needed for the purposes it was collected.

  • Request restriction of processing: The right to request that we restrict the processing of your personal data. In this case, we will block your data and use it only for the exercise or defense of claims, for purposes you have consented to, or to meet legal and contractual obligations.

  • Portability: You may obtain a copy of your data in electronic format and request that it be transmitted to another entity.

Object to the processing of your data: In certain circumstances and for reasons related to your particular situation, you have the right to object to the processing of your data. In such cases, we will stop processing unless there are legitimate grounds or for the exercise or defense of legal claims.

You may exercise your rights by sending your request to the following email address: info@adamfoods.es or by postal mail to Grupo ADAM FOODS, Travesera de Gracia, no. 342, 08025 Barcelona, indicating on the envelope the reference: REF: PERSONAL DATA CONSUMER SERVICE, providing the necessary details to process your request, especially the right you wish to exercise.

If we are unable to identify you, we will request additional information to verify your identity.

If you believe there is an issue with how Adam Foods Group is handling your data, you may file a complaint with the Spanish Data Protection Agency via its website: www.agpd.es.

6. CHANGES TO THE POLICY

We may modify this Privacy and Personal Data Protection Policy at any time. Any changes will be published on the website.

Effective date: March 2024

ANNEX I

ADAM FOODS GROUP COMPANIES

ADAM FOODS, S.L.U., with Tax ID B-66372202 and registered office at 08025 Barcelona, Travessera de Gracia no. 342.

CUÉTARA, S.L.U., with Tax ID B-87127676 and registered office at 28590 Villarejo de Salvanés (Madrid), Avda. Hermanos Gómez Cuétara no. 1.

CUÉTARA 1951, S.L.U., with Tax ID B-39806864 and registered office at 39200 Reinosa (Cantabria), Avda. de Castilla no. 60.

GALLETAS ARTIACH, S.A.U., with Tax ID A-64929250 and registered office at 48410 Orozko (Bizkaia), Barrio Bengoetxea no. 20.

GRANJA SAN FRANCISCO, S.L.U., with Tax ID B-55216758 and registered office at 17421 Riudarenes (Girona), C. Llevant, no. 1, Pol. Ind. Can Pruna.

LP FOODIES, S.A.U., with Tax ID A-08009359 and registered office at 08560 Manlleu (Barcelona), Ctra. BV-4608, Manlleu-La Gleva, Km. 2.1.

TRIGORICO, S.L.U., with Tax ID B-87438750 and registered office at 39200 Reinosa (Cantabria), Avda. de Castilla no. 60.

NUTPOR-PRODUTOS ALIMENTARES, UNIPESSOAL, LDA, with NIPC 501467130 and registered office at Consiglieri Park, Estrada Consiglieri Pedroso no. 71, Edificio E, 2nd Floor, Unit R1, Queluz de Baixo, 2730055 Barcarena, Parish of Barcarena, Municipality of Oeiras.

NUTPOR BREADS, UNIPESSOAL, LDA., with NIPC 513857974 and registered office at Consiglieri Park, Estrada Consiglieri Pedroso no. 71, Edificio E, 2nd Floor, Unit R1, Queluz de Baixo, 2730055 Barcarena, Parish of Barcarena, Municipality of Oeiras.